Refund policy
Free returns & exchanges
We want you to love everything you take home from Zen & Zip. If something isn't right, you have 30 days from purchase (or from delivery, for online orders) to return or exchange it, and return shipping is always on us.
What can be returned
- Full-price items that are unworn, unwashed and in their original condition, with tags attached.
- Sale items are final sale and can't be returned or exchanged, unless they arrive damaged or defective.
- For hygiene reasons, intimates, swimwear bottoms, earrings, and opened self-care or beauty products can't be returned unless they arrive damaged or defective.
- Gift cards can't be returned.
Returning in the shop
Bring the item and your receipt (or the email or phone number on your order) to us at 1240 Duck Rd, Suite 117, Duck, NC 27949. In-store returns and exchanges are always free, including for online orders.
Returning by mail (free)
- Email zenandzip@gmail.com with your order number and what you'd like to return or exchange.
- We'll email you a prepaid return label. There's no cost to you.
- Pack the item securely and drop it off with the carrier on the label.
Refunds
Once your return arrives and we've checked it, we'll email you. Refunds go back to your original payment method, and your bank may take 5 to 10 business days to post them. Prefer store credit? Just ask, and we'll issue it the same day your return arrives. Original shipping charges aren't refunded, unless the item arrived damaged or defective or we sent the wrong item.
Exchanges
Exchanges for a different size or color are free, in the shop or by mail. If your new item costs more, we'll charge the difference. If it costs less, we'll refund the difference or give you store credit.
Damaged, defective or wrong items
Let us know within 7 days of delivery at zenandzip@gmail.com, with a photo if you can. We'll make it right with a replacement or a full refund, including original shipping.
Gifts
Received a gift from us? Return it within 30 days of delivery for store credit, and we won't tell the giver.
Questions
Call us at 252-715-4860 or email zenandzip@gmail.com. A real person in Duck will help.