Shipping

Orders of $125 or more qualify for free U.S. shipping. Orders under $125 are charged the shipping rate shown at checkout.

Available delivery options, estimated timing, and any applicable charges will be shown at checkout based on your order and destination.

Returns

Our return window is 30 days from purchase. To be eligible for a return, items must be unused and in the same condition in which you received them, with the original packaging included. Please keep your receipt or other proof of purchase.

Sale items are final sale.

Refunds

Once your return is received and inspected, we’ll email you to confirm that it arrived. Approved refunds are processed to the original payment method within 7–10 business days.

If a refund is delayed, please check with your bank and card provider first. If you still need help, contact us at zenandzip@gmail.com.

Exchanges

We replace items only when they are defective or damaged. To request an exchange for the same item, email zenandzip@gmail.com before sending it back.

Gifts

If an item was marked as a gift and shipped directly to you, an approved return will be issued as a gift credit for the value of the return. The gift certificate will be emailed once the return is received.

How to send a return

Please contact us before mailing a return so we can help with the next steps:

Zen & Zip
1240 Duck Road, Suite 117
Duck, NC 27949
252-715-4860
zenandzip@gmail.com

Questions? We’re happy to help.